How to lodge a Grievance?

Grievance Redressal

As a citizen, you can lodge a grievance, seek redressal, or track the status of your complaint through the following platforms:

CM Connect – Meghalaya Government

CM Connect is the dedicated platform of the Government of Meghalaya for citizen grievance redressal and monitoring.

Citizens can lodge grievances through:

• Toll-Free: 1971

• Toll-Free: 1800-3456-851

• WhatsApp: 94363 94363

Meghalaya Right to Public Services / MSPSDC

Citizens can lodge a complaint or appeal when a notified public service is not delivered within the prescribed time or in accordance with the Meghalaya Right to Public Services Act.

Visit: https://mspsdc.meghalaya.gov.in/

CPGRAMS – Centralised Public Grievance Redress and Monitoring System

CPGRAMS is the Government of India’s online public grievance redressal platform. Citizens can:

• Lodge a grievance

• View or track grievance status

• Send a reminder

• File an appeal

Visit: https://pgportal.gov.in/

DC Office

DC Office Complex, South Garo Hills
City : Baghmara | PIN Code : 794102
Email : dc-sgh-meg[at]nic[dot]in